What is Trezor® Suite?

Trezor® Suite is the official desktop/web app that connects to your Trezor® hardware wallet to manage keys, send & receive cryptocurrencies, and access advanced features. Designed to work with Trezor® Model T and Trezor® One, the Suite provides a secure interface for signing transactions while your private keys stay on the hardware device.

Getting started — downloads & setup

Visit trezor.io/start to begin. Download the Trezor® Suite App for your operating system and install Trezor® Bridge (if prompted) — Bridge is the small utility that lets your browser or desktop app communicate with the hardware wallet. Official download links always appear on trezor.io/start.

Login & common connection issues

Trezor® Wallet Login requires connecting your Trezor® device and entering your PIN on the device (not in the app). If you see "Unable to login Trezor", check that:

  • USB cable is data-capable (not charge-only).
  • Trezor® Bridge is installed and up to date — if Bridge download failed, reinstall from trezor.io/start.
  • Your browser allows the Suite to access USB devices (for web version).
  • Your antivirus or OS isn't blocking the Bridge or Suite app.

Troubleshooting tips

Common error messages like "Error Connecting Trezor Account" or "Trezor® Suite App not Working" often resolve by:

  • Restarting the Suite and reconnecting the device.
  • Trying a different USB port and cable.
  • Reinstalling Trezor® Bridge and the Suite.
  • Checking firmware updates on the device (via Suite).

Account recovery & 2FA

If you lose access to your Trezor® device, use your recovery seed (24 words) to restore your wallet on a new hardware device or compatible software. There is no centralized "Trezor® account" password to reset; beware of scams claiming to reset 2FA. If you believe 2FA or passphrase settings are corrupted, consult the Trezor® Help Center and follow official recovery procedures carefully.

FAQs

1. How do I download Trezor® Suite and Bridge?
Go to trezor.io/start, choose your OS and follow the download/install instructions. Only use official links.
2. Why can't I log in to my Trezor® Wallet?
Check your USB cable, install/update Trezor® Bridge, ensure the device is unlocked with the correct PIN, and try another port or computer.
3. What if Trezor® Suite says "Can't verify Trezor Wallet"?
Make sure your firmware is current, reconnect the device, and verify the device screen shows the correct model and fingerprint before proceeding.
4. How do I recover my account?
Recover using your 24-word recovery seed on a compatible Trezor® or supported wallet. Never enter your seed on any website or share it.
5. My Trezor® Bridge download failed — what now?
Try a manual reinstall from trezor.io/start, run the installer as administrator, or consult the Help Center for OS-specific instructions.
6. Who should I contact for persistent errors?
Use the official Trezor® Help Center and support channels listed on trezor.io. Avoid third-party support that requests your seed or private keys.